Highlights of Expinion.net Web Based Help Desk and Knowledge Base Software, written in asp.
Solutions are suggested before the public may submit an issue. (May also be disabled.)
Files can be uploaded and attached to issues by Help Desk users or agents.
Supports ASPemails, CDONTS, JMail, Dundas, CDONTS, CDOSYS, etc.
Unlimited number of customer support representatives and issues.
Electronic version of admin guide and user's guide included.
Full source code included.
Rebrandable! (You can remove the Expinion logo from the footer.)
No DLLs or Active X to install.
Convert POP3 emails into help desk tickets with Addon.
Developed in ASP.
Administrator (Agent) Features in Expinion's Web Based Help Desk Software.
Security & Privacy
 Admin login requires username & password.
Set agent access rights, in detail.
Agent only memo for each issue.
Issues can be in KB, or not!
Per agent viewing preferences.
Representative (Agent) Functions
Add/List/Edit/Delete/Relate issues
Prioritize issues (5 levels)
Reassign issue/categories/reps
View issue summary
View automatic issue history
Change status of issue at any time
View customer's system configuration
Automatic URL and email recognition
Look-up & copy previous solution
Add or look-up & copy draft reply
Enable secondary email address
(Cell, Pager, PDF capable)
Mark issue as 'max exposure'
Modify issue listing columns shown
WYSIWYG editor
Write draft responses for FAQs & KB
(Can be reapplied to new issues.)
Include custom signatures, etc.
Tools for any level agent
Sort & search issues
Paging for fast navigation
Built-in To-Do Manager
Built-in Address Book
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Tools for Administrators
Add 5 optional text fields to issue submit forms
Add custom fields of 'other' types.
Customize security levels per agent, per task
List/Add/Edit/Disable/Delete representatives
List/Add/Disable/Delete categories
Add/Edit/Disable/Delete category announcements
View category overview report
View user overview report
View representative (agent) overview report
View detailed agent activity logs
Send internal 'customer-service' emails
Send mass emails to all clients
Set 'related' issues (further organization)
View help desk statistics
View / sort client issues report
(Who is submitting the most issues?)
View /sort client comments report
(What do your visitors have to say?)
View average reply times
(Which agents are most efficient?)
Customize autogenerated outgoing emails
Assign to-do's to other agents
Set number of open issues per agent
Enable/disable activity logs per agent
Check for recent Help Desk version update
Suggest features for the next HD release
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Client / Visitor Features of Expinion Web Based Help Desk Software
Easy to use
No need to register
Paging for easy navigation
Intuitive user interface
Always accessible
Find answers & offer opinions
View/search/sort categorized FAQs
Launch convenient Browser Toolbar
View related issues list
View category announcements
Bookmark favorite issues
Quickly view most important issues
Vote on quality of issue resolution
Leave comment on each issue
Email selected issues to a friend
Print issues
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Ask questions or raise issues
Convenient Suggested Solutions list after
submitting new question title (Saves time)
Submit new issue(s)
Update your unresolved questions
View personally submitted questions list
View personally submitted question details -
private or public (except internal memo)
Reopen a previous issue
Request a list of all usernames and passwords
used with your email address
Check status of your issues
Automatic email when issue resolved
Receive email when issue submitted for you
(Includes assigned username and password.)
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After several months of searching for an "On-line availability/booking" calendar for our villa advertising company with little or no success we had nearly given up all hope. Then we came acr ... 
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